Introduction

This documentation outlines the process of integrating YourGPT AI Bot with Crisp Bot in two different use cases. The integration allows you to enhance your chatbot capabilities and capture leads efficiently.

Use Cases:

  1. Integrating Crisp Bot Before YourGPT AI Bot: This is typically used for capturing lead information, where Crisp Bot initiates the conversation and then hands it over to YourGPT AI Bot.
  2. Integrating Crisp Bot on Human Request: In this scenario, Crisp Bot operates only when a human request is made, and it collaborates with YourGPT AI Bot to assist users.

Use Case 1: Integrating Crisp Bot Before YourGPT AI Bot

Step 1: Open Crisp Integration Settings

  1. Go to your Crisp dashboard.
  2. Navigate to "Chatbot" -> "Integrations" -> "Crisp Integration Setting Page."

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Step 2: Enable "Wait for Integrations" Option

  1. In the Crisp Integration Setting Page, locate the "Wait for Integrations" option and enable it. This setting ensures that the chatbot waits for integrations to start a new conversation.

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Step 3: Configure Crisp Bot Scenarios

  1. Customize your Crisp Bot scenarios based on your specific needs and requirements.

Step 4: Enable YourGPT AI Bot

  1. Within your Crisp Bot scenario, add an action that sets the value to "interaction: YourGPTAIBOT."

  2. Save the scenario.

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Step 5: Deploy the Scenario

  1. Save and deploy the configured scenario. Your Crisp Bot will initiate conversations, and when the scenario is completed, it will hand over control to YourGPT AI Bot.